Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. KrisKera Transportation (referred to as KKT in this document) accepts VISA, MasterCard and American Express credit cards. Credit card authorization forms must be completed and signed prior to confirmation of services. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. Cash payments may also need to be paid in advance. Chauffeurs do not carry change. New and one-time clients may be required to present their card for swiping. Additional ID verification may also be necessary.
Your individual Contract will detail your specific services.
Airport Transfers
KKT provides a flat rate for most domestic commercial airport pickups and drop-offs to or from the three (3) major airports in the Washington, DC area and involving most major airports and metropolitan areas across the US. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to KKT by the client or by FAA data and/or each respective airline’s automated system (KKT is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Rates and terms may be different for private FBO’s, service involving international arrivals and service in commercial airports outside the U.S.
Point to Point Transfers
KKT may provide point-to-point transfer rates for local pickups and drop offs within the immediate Washington, DC service area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations. Off hour and holiday fees may apply.
Hourly Service
KKT provides an hourly rate for all other services based on a three (3) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client.
Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.
Cancellations & Changes
KKT understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
For local service in the Washington, DC metropolitan area, we generally accept cancellations on sedan & SUV airport transfers without a charge three (3) hours or more before the scheduled pick-up time.
For regional service outside the immediate Washington, DC service area, the driving distance and special scheduling will dictate the cancellation notice.
Sprinter Vans, Minibuses, premium and specialty vehicles require no less than an eight (8) hour cancellation notice.
Motor coaches require no less than a 2 week cancellation notice and up to 30 days notice.
Some events, contracts and seasons may require more than 30 days notice.
International cancellations require a minimum 48 hour notice or as noted in your confirmation.
Cancellation notices may vary due to local conditions (i.e. weather), event and vehicle type along with the market area.
Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip and a new charge for the 4:00pm trip.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, as well as additional notice for changes and cancellations. Non-refundable prepayments may also be required. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
No Shows
If you do not see your chauffeur, please call our office immediately at 202-765-9999 to avoid the full-charge “no-show” fee. We generally include all admin/licensing and/or STC fees and recommended 20% chauffeur gratuity in the minimum no-show fee for your convenience, however gratuity amount is always 100% at your discretion. You may increase, decrease or have the tip removed entirely. Please advise on the gratuity you wish to pay, if any.
For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/STC and recommended chauffeur gratuity (gratuity amount at your discretion), will be charged when the client does not show at the pre-arranged pick-up location.
For Hourly Service, a fee equal to no less than 3 hours of service, admin/licensing/STC and recommended gratuity (gratuity amount at your discretion) will be charged when the client does not show at the pre-arranged pick-up location. For many services, the minimum hourly charge for no-shows may be additional depending on event, date, vehicle type, etc.
Again, to avoid no show charges, please call or text us at 202-765-9999. The dispatcher will immediately direct your chauffeur to you.
E-Mail Communication
Generally we accept new reservations, changes and cancellations by e-mail (info@kriskeratransportation.com) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at 202-765-9999.
Many clients may be dealing directly with one of our staff members and e-mailing them individually. Please keep in mind that staff members only have access to their e-mail during their shift schedule. So for shorter notice requests, always send those requests to info@kriskeratransportation.com, not to staff’s individual e-mail addresses. If that individual staff member is not in the office, your request may not be handled promptly. If you get an “Out of Office” message sent from an individual staff e-mail address, please contact our office by phone 202-765-9999 or e-mail info@kriskeratransportation.com right away for your request to be processed.
We cannot guarantee cancellations, changes or new reservations unless sent to info@kriskeratransportation.com with adequate notice.
You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
NOTE: Our main number 202-765-9999 is text-enabled. You may reach out to us by text if more convenient. Always be sure we confirm receipt of your message and update your confirmation or cancellation via email.
Chauffeur Tip Policy
It is customary to pay a tip to the chauffeur for services rendered. As a convenience to our clients, a recommended 20% tip that is paid 100% to the chauffeur is added to your charges, unless your corporate agreement states differently. Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. You may increase, decrease or eliminate the tip entirely.
Please let us know if you choose to pay tip in a different manner. If you are approving an additional tip being added to the bill, please confirm promptly via e-mail to eric@kriskeratransportation.com referencing your reservation number, or just give us a call to adjust billing. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.
Arrival Time
KKT and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic, weather conditions and changing flight schedules are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
KKT cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Passenger Conduct
KKT reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense.
Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $250. Charges for loss of use or revenue due to actions of the client or any passenger may also apply.
Privacy Policy
Your privacy is important to us. Our Privacy Policy is incorporated in this agreement and subject to these Terms and Conditions. Privacy Policy. At KKT, we are committed to protecting your privacy. We use the information you provide to secure your reservation and disclose your reservation information to Operators providing transportation services. At some point in the future, we may use the information we collect to occasionally notify you about new KKT services, and special offers we think you’ll find valuable.
If we do so, you’ll be provided an opportunity to unsubscribe from this mailing list. Except as provided herein, KKT does not sell, trade, or rent your personal information to others. However, at some point in the future, we may market certain third-party services through our site and at that time, we will pass your relevant personal information, including name to that third party. . Also, KKT may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. KKT may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of KKT and any of our branded services, Operators, or others. We use Google Analytics’ third-party audience data such as age, gender and interests to better understanding the behavior of our website users and customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts. You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/, edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/, and/or opt out of DoubleClick’s use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.
Indemnification / Hold Harmless Clause
You agree to indemnify and hold harmless KrisKera Transportation Inc. and it’s affiliates, officers, managers, employees and agents from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account.
We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client.
ADDITIONAL CHARGES
Wait Time (Airport & Point-to-Point Transfers)
For airport and Amtrak arrivals, KKT offers a 30-minute grace period from the updated arrival time. Thereafter, wait time will be charged at $15 for each additional 10-minute period.
For all other transfers, a 10-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10 minute period.
Wait time past 30 minutes will revert the trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops are charged a minimum $15 per “en-route” stop and include a maximum 10 minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments. Stops that are “out of route” are a minimum $25 added to the base rate. Multiple stops, depending on routing could result in ride reverting to an hourly charter.
Admin/Licensing Fee – Surface Transportation Charge
A minimum 10% Administrative Fee (formerly known as Surface Transportation Charge (STC) for miscellaneous licensing, insurance and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.
Other Charges
Other charges include reimbursement for tolls, bridges, parking and airport, licensing and event fees, Wi-Fi and client requested incidentals and amenities.
Meet & Greet Services
Unless otherwise agreed to in writing, meet & greet services are charged at $55 per hour with a 4 hour minimum. The charge for an individual airport meet & greet at DCA is a $65 minimum. Parking fees are additional. Meet & Greet services in other airports (BWI & Dulles International) will vary by location.
Holiday & Off-Hour Surcharge
A $20 surcharge added to the base fare on transfers, will be charged to your bill during the hours of 10:30pm and – 5:30am. Extended flight delays may also result in additional wait time fees. A $25 holiday fee will be added to the base fare on transfers occurring on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve after 3:00pm, Christmas Day, New Year’s Eve after 4:00pm and New Year’s Day.
Premium hourly rates and minimums may also apply on these holidays and during these off-hours times, as well as during other premium events and dates.
Staff Accommodations
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expense.
COVID-19 Disclaimer
KrisKera Transportation Inc. cannot ensure your protection from the spread of COVID-19 from other passengers or from our employees but we will follow the below protocols and procedures to insure that your safety is well protected. This disclaimer will advise you as to the measures we are taking and the measures that we ask our passengers to take while traveling with us.
Our Measures
- Vehicles are cleaned and disinfected at the beginning and end of each day and between each guest.
- Drivers have been provided masks, gloves, and disinfecting products.
- We no longer provide beverages, food, or reading materials.
- Passengers are strongly encouraged to handle their own luggage but if you need assistance, please ask.
- Drivers will assist with the distancing of passengers within the vehicle, however, it is not possible to ensure that passengers will maintain a precise distance from one another.
- Drivers have been instructed to turn off air circulation and, when possible, to use fresh air systems and/or crack open windows. For safety’s sake, our drivers will remain in control of these systems, and will not open windows to an extent that will cause debris to circulate in the cabin or that will pose a risk to passengers.
Your measures
- Do not utilize our services if you are sick, or exhibiting symptoms, or have been in contact with someone who has symptoms of COVID-19. Do not utilize our services until after you have self-quarantined for 14 days after possible exposure.
- Inform us immediately if you are test positive for Covid-19 within 14 days of riding in one of our vehicles.
- All guest are required to wear a proper face mask when riding in our vehicles. If you do not have one, or if your mask is not adequate, we will provide one for you free of charge.
- Please follow our drivers’ instructions regarding spacing and other preventive measures while in the vehicle.
Assumption of Risk and Waiver of Liability Relating to Covid-19/Coronavirus
- KrisKera Transportation Inc. (“KKT”) has put in place preventive measures to help reduce the spread of COVID-19 among employees and passengers. However, KrisKera cannot guarantee that you will not contract COVID-19.
- Furthermore, the Center for Disease Control (“CDC”) has recommended not to use ride shares and your use of KrisKera Transportation’s services may increase your exposure to COVID-19.
- In consideration of the ride share service to be provided to me by KrisKera Transportation, I hereby agree as follows:
- I acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that I may be exposed to COVID-19 by utilizing the services of KrisKera Transportation and that such exposure may result in personal injury, illness, permanent disability, and death. I understand the risk of becoming exposed to COVID-19 may result from the actions, omissions, or negligence of myself and others, including, KrisKera employees.
- I voluntarily agree to assume all of the foregoing risks and I hereby release, covenant not to sue, discharge, and hold harmless KrisKera, its employees, agents, and representatives, of and from all liabilities, claims, actions, damages, cost or expenses of any kind arising out of or related to exposure or infection of COVID-19. I understand and agree that this release includes any claims based on the actions, omissions, or negligence of KrisKera, its employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after utilizing the services of KrisKera Transportation. By entering into a contract for services, you hereby agree to the above.
Please review the COVID-19 Disclaimer in its entirety and let us know if you have any further questions on concerns.
Note: Rates, fees, surcharges and terms are subject to change without notice